Refund & Cancellation Policy

01 Overview

This policy explains how payments, cancellations and refunds work for the apps made by DSky Solution ("we", "us"): Try On AI for shoppers and TryOn Business for clothing shops.

02 Try On AI (shoppers)

Try On AI is free to use. You get free try-ons every day, and the app is supported by ads. The app does not sell anything, so there is nothing to cancel or refund.

Try-ons of a shop’s items, from its QR tag, are paid for by that shop. You are never charged for them.

03 Free trial for shops

• New shops start with a free trial (currently 7 days, 20 items and 100 free try-ons for shoppers), once we approve the shop.
• The trial is free. You are not charged when it ends; your items simply stop showing to shoppers until you choose a plan.

04 Plans and billing

• Plans are paid outside the App, through a payment link we send you. The payment company handles your card or UPI details; we never see them.
• Prices include or show GST as stated on your invoice.
• Each plan has an item limit and a number of free try-ons for your shoppers each period. Unused free try-ons don’t carry over to the next period.
• We may change plans and prices for the future; we’ll tell you at least 15 days before a change affects you.

05 Cancelling a plan

• You can cancel at any time by emailing support@dskysolution.com from the email address you sign in with. If you pay by UPI AutoPay or another recurring mandate, you can also cancel the mandate in your UPI or banking app.
• After you cancel, you won’t be charged again. Your plan stays active until the end of the period you’ve already paid for.
• If your plan ends or payment fails, your items may stop showing to shoppers until you renew. Your data stays until you delete it.
• You can also delete your account in the App under Shop › Delete account. See Delete Account.

06 When we refund

Money paid for a period already used is not refunded, unless the law says otherwise or we closed your shop by mistake. We will refund:

• A duplicate charge for the same plan and period.
• A charge taken after you cancelled.
• The unused part of your plan if we closed your shop by mistake, or stop offering the service.

Approved refunds go back to the original payment method. We start the refund within 7 working days of approving it; your bank or UPI app may take a few more days to show it.

07 Add-on packs

Add-on packs give your shoppers extra free try-ons. They last 90 days and stay when your plan renews. Try-ons already used from a pack are not refunded. Failed try-ons are never counted.

08 How to ask for a refund

Email support@dskysolution.com with the subject Refund request, your shop name or shop code, and the payment ID from your receipt. We aim to reply within 7 days.

You can also use our contact form.