Eligible Refund Scenarios
- Work materially deviates from the approved scope
- Missed delivery beyond 15 business days without mutual agreement
- Critical defects remain unresolved after two remediation cycles
Our Promise
Every engagement begins with a detailed discovery sprint and measurable success criteria. If a deliverable fails to meet the approved specification, we will correct the work at our cost or issue a partial refund aligned with the impacted milestone.
Non-Refundable Items
- 3rd-party licenses, hosting, or tooling fees
- Change requests approved in writing mid-sprint
- Delays caused by missing client inputs or approvals
Request Workflow
- Submit a written request to hello@dsky.com
- Receive acknowledgement and audit timeline
- Collaborate on remediation or partial refund options
01
Discovery & Evidence
We review contracts, approved scope, and delivery artefacts to confirm the issue.
02
Resolution Proposal
Our success team shares remediation options or refund amounts within three business days.
03
Refund Processing
Approved refunds are processed within 7 business days via the original payment method.
Need to talk?
Reach out to your project lead directly or email our support desk. We are committed to resolving issues with empathy and speed.